Washington & Lee University

Facilities Management Department

WORK ORDER SYSTEM UPGRADE

The Facilities Management on-line work order system has recently been upgraded.  Below are highlights of the major changes or improvements to the system:

• New Login feature - An option of setting up your own login credentials is now available.  Doing so will allow you to set some default information that will automatically populate your new work orders each time one is created.  If you choose to use the "guest" login instead, you will still have the ability to view the status of work orders submitted using your e-mail address.  However, you will have to key in your e-mail address each time you create a new work order.  Tip:  The password has no length or character requirements.  If you want a high level of protection of the information contained in your work orders, a more complex password is recommended.
• Account Number field - A field to supply an account number has been added to the new work order form.  This is only required for work orders that are to be charged back to a specific department, capital account, etc.  Tip:  Depending on the property and service selected, you may see an account number automatically populate.  However, you can change the account for that specific work order or clear it if the work should be covered by Facilities Management.
• Contact Us - A new link to send an e-mail correspondence to Facilities Management is now provided in the left panel of the page.  When you have a question about a work order or need assistance creating a new request or any other issue, please use this link to send an e-mail.  We will respond to your inquires as soon as possible.   

If you need any assistance, please do not hesitate to call the Facilities Management office at 540-458-8490.